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FAQs
Frequently Asked Questions
How can I place an order on Rava Luxe?
Placing an order on Rava Luxe is simple and secure. Just add your favorite watch to the cart, go to checkout, fill in your delivery details, and confirm your order. You will receive an instant confirmation message after checkout.
Do I need an account to place an order?
No, you don’t need to create an account. You can order as a guest — just provide your name, phone number, and address. However, creating an account helps you track your orders and get early access to offers.
What payment methods do you accept?
We accept multiple payment options including Cash on Delivery (COD), Bank Transfer, and Mobile Wallets such as JazzCash, Easypaisa, and NayaPay — ensuring a smooth and flexible checkout experience.
Is Cash on Delivery (COD) available?
Yes ✅ — Cash on Delivery is available all over Pakistan. You can pay once your order reaches your doorstep.
Delivery usually takes 2–5 working days in major cities and up to 7 days for other areas in Pakistan. All orders are shipped via trusted courier partners for timely and safe delivery.
Yes, Rava Luxe offers Free Delivery across Pakistan on all products — no hidden charges or minimum order value.
What is your return and exchange policy?
You can return or exchange any item within 7 days of receiving your order if it’s unused, in original packaging, and has all accessories. Simply contact our support team to initiate the process.
Are your watches original and authentic?
Absolutely ✅ All Rava Luxe watches are 100% genuine and quality checked before shipping. We do not deal in replicas or fake products.
Do your watches come with a warranty?
Yes — every Rava Luxe watch includes a 1-Year Machine Service Warranty to ensure long-lasting performance and reliability.
How can I contact customer support?
You can reach our team via:
📞 WhatsApp: 923282859288
📧 Email: support@ravaluxe.com
Our support is available 7 days a week for order tracking, exchanges, or general inquiries.
